This privacy policy outlines how we at EZcalc.net collect, hold, use, and disclose your personal information, in accordance with The Privacy Act 1988. We will update this privacy policy on our website (www.ezcalc.net/privacy) should our information practices change.
Our website address is: https://www.ezcalc.net. We supply software products and services and may also provide related general user support and advice.
We collect only the information we need to provide you with a good experience on our site and to supply you with our products and services.
While you browse our website, we track pages and products that you have viewed, and, if a shopping cart feature is available, may use cookies to keep track of your cart contents. Our web hosting supplier (A2 Hosting) may also have tools to record web traffic, such as IP addresses, and this is covered by their own privacy policies. We may embed videos on our website from our YouTube channel. You can access these videos from our website or from our YouTube channel. Your use of these videos is governed by YouTube’s own privacy policies and terms of use.
If you contact us for general information, support, or advice, we may ask for your name and email address, and the name and location of your company, business, or organisation. We only collect this information in order to provide you with the services you have requested.
When you purchase from us, we’ll ask you to provide information including your name, email address, billing address, and credit card/payment details. We’ll use this information for purposes such as to:
Send you information about your order
Issue you with an authorisation code to use our products and/or services
Respond to your requests for information or support
Process payments and prevent fraud
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name and email address.
Members of our team have access to the information you provide us, such as:
Order information like what was purchased, when it was purchased, and the method of payment, and
Customer information like your name, email address, and billing information.
Our team members have access to this information to help fulfil your requests and support you.
We do not disclose your information to third parties unless required or authorised by law (e.g., a court order).
We take all reasonable steps to ensure the security of the personal information we hold, including keeping our computer protection up to date and physically securing any hard copies of personal information that we hold. We review our physical and IT security procedures regularly.
You have the right to ask for access to, and correction of, the personal information that we hold about you. You can do this by writing to us using the contact information on our website. We will respond in writing as soon as possible, but no later than 30 days. To a reasonable degree, we will ask you to verify your identity before we give you access to your information or correct it.
In the unlikely case that we are unable to give you access to, or correct, your personal information, we will write to you explaining our reasons.
If we have provided incorrect information to others, we will advise them of the correction unless there is a valid reason for us not to do so.
If you are concerned about your privacy with us, please contact us using the contact information on our website.